According to the Miami New Times, luxury hotel breakfast buffets are being seriously affected by the economic downturn. Locals are apparently posing as guests and helping themselves to free hot breakfasts, muffins, bagels, fruit and whatever else may be on offer. Hotel General Managers in luxury hotels in Miami are reporting that the problem is worse in hotels where the buffet is on the first floor, or visible from street level.
Many luxury hotels have a two-tier system; free breakfast for those with room keys and a charge of anything from $12-30 for non-residents. In practise, these hotels rarely ask guests to show their room key. They simply ask for their room number before seating them, for fear of causing barely-conscious guests a bad start to their day. However, this is allowing brazen free-loaders the chance to enjoy a tasty breakfast for free on a regular basis.
Some on-the-ball restaurant managers in boutique hotels know all their guests on sight. However, many city hotels in Miami have a stream of one-night guests who are catching flights. Adam Zembruski, spokesperson for Pharos Hospitality was quoted as saying, “When I was GM, I was very hands on and knew most, if not all of my guests personally. More importantly, they knew me. So, I was out there at breakfast every day – and knew the regulars (so) the ‘outsiders’ stuck out like a sore thumb.” While some hotel managers involve the police, others either give the offender the bill or remove them as quietly as possible.
by Gillian at Luxique