Disney Goes High-Tech to Manage Lines
Disney’s New Year resolution is to get visitors to the fun faster. Managing over 30 million guests is no easy task but Disney is turning to technology to improve the experience at the “Happiest Place on Earth”.

It seems visitors are less patient than they once were, in this age of “instant everything”, and Disney is responding to restless visitors facing long lines for popular rides.
Beneath Cinderella Castle is their new Ops Center where employees watch color-coded screens to observe wait-time patterns and prevent gridlock before it happens. For example, those monitoring the Pirates of the Caribbean ride can immediately order the launch of more boats when demand turns from green to yellow. Video games have also been added to amuse waiting guests at Space Mountain and the Epcot Soarin’ ride.
In other locations, Disney characters are sent to entertain the lines to deflect attention from the longer-than-acceptable waits. If one area is swamped but a nearby “land” is underused, an impromptu miniparade appropriately called “Move it! Shake it! Celebrate it!” can be drafted in to divert the crowds to the less busy area.
Future developments are even more sci-fi as Disney experiments with wristbands which will not only charge purchases to a pre-registered credit card but will also have a memory to record your name and favourite Disney character who can make a beeline for fans, and will even greet them by name!
Disney may be 55 years old, but the imagineers still keep it ahead of the game and continue to make it every child’s must-see attraction.
by Gillian @ Luxique Luxury Hotels


















